Shipping policy
We want you to know what to expect before ordering. Delivery estimates begin after processing.
Order processing
Orders are normally processed within 1-2 business days, excluding weekends and public holidays. Every shipped order includes tracking when available from the carrier.
Estimated delivery times
- Standard shipping: 10-15 business days
- Express shipping: 5-8 business days
These are estimates, not guarantees. Remote destinations, customs inspections, carrier disruptions, weather, and peak periods may cause delays.
Shipping rates
Free standard shipping is available on eligible orders over US$50. Available methods and final charges appear at checkout before payment.
The shipping cost shown at checkout includes applicable shipping-related duties, import taxes, customs handling, brokerage fees, and related logistics charges for your order. For free-shipping orders, these costs are covered by Elertra. Customers do not need to pay any additional duties, import taxes, brokerage fees, customs charges, or delivery surcharges after checkout.
Tracking
When your order ships, we send a confirmation email with tracking. Tracking may take 2-5 business days to show its first carrier update.
International orders, duties, and taxes
Orders may ship from an overseas fulfillment location. Duties, import taxes, customs handling, brokerage fees, and related logistics charges are included in the shipping cost or covered by Elertra for eligible free-shipping orders. Customers do not need to pay any additional customs or logistics fees to receive the parcel.
Customs processing is outside our control and may still affect delivery timing, but it should not create an additional payment requirement for the customer.
Address changes
Check your address carefully. Email support@elertra.com immediately if a change is needed. We cannot guarantee changes after fulfillment starts and are not responsible for delays or losses caused by an incorrect or incomplete address supplied at checkout.
Delayed, lost, damaged, or incorrect orders
If tracking has not updated for an extended period, your order is marked delivered but cannot be located, or your parcel is damaged or incorrect, contact us with your order number. For damaged or incorrect items, include clear photos. We will investigate and provide an appropriate replacement or refund when the claim is confirmed.
Split shipments
Items may occasionally arrive separately. Each available tracking number will be provided.
Contact
Email support@elertra.com. We typically reply within 1-2 business days.